How can print-based documentation help my
It's really quite simple
- if you can reduce the need for support calls, you'll have
happier customers and lower support costs.
With a well-crafted User Guide,
end-users will get up and running more quickly, use more
of the features you have built into your product, and have
a better user experience. Referral and repeat sales are
likely to follow.
It's well known that installation
and field support are the major cost factors after a product
is sold. If you can reduce the time it takes to install
and test - through an effective Installation Manual or On-Line resource -
your costs are bound to go down.
makes our print-based documentation different?
When it comes to print materials,
a picture is worth a thousand words and a fair amount of
We prefer to use a lot of illustrations
- line art, screen images, digital photos - to make our
documents come alive. Illustrations improve usability.
When it comes to words, simple is smart.
We use simple language wherever possible, taking into account
the education and experience level of the target audience.
There's another advantage to simple language
and generous use of illustrations - if you are translating
your documents, they will be much more effective -
and less expensive to produce - if the language is less
dense and they rely on illustrations to deliver their message.
Click here to see
how we provide print-based Document solutions.