Installation of hardware and software systems
is often labor intensive, requiring in-depth planning and close
cooperation between you and the customer.
On-site time is a major factor in the cost of
your implementation. The more time your staff spends at a customer
site, the more expensive the total project will be. As each implementation problem
occurs, your costs go up and your margins go down. It's best to
solve user problems before you ever leave the office.
What activities do you need to complete for a
successful implementation? Which tasks can - and should - be done
by your customer? When should each activity be completed so that
other activities in the sequence are not postponed?
Training is another important issue. Systems
must be available to be trained on, and the timing must be right
so that new users go from training to actual use as soon as possible.
A solid Implementation Plan can prevent problems
and improve the customer experience.