Connecting People with Technology |
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Situation CRM develops video-based training programs on a wide variety of management, supervisory, and staff training subjects. These programs range from Ethics to Discipline, Planning, Accountability, Decision Making, Leadership, Change Management and dozens of other topics that form the basis of business management and employee development. With the pressure of today's competitive environment, CRM's workshops need to be dynamic, efficient, and approachable by in-house trainers and the employees they train. Actions We have worked with CRM to develop activities and exercises that are results-oriented. Each workshop is designed to produce change in a learner's behavior or approach to their jobs, whether they are managing a department or working on a loading dock. The Facilitator Guides we develop to support these workshops are designed to be used by any experienced trainer, with clear directions and well-structured forms and activities. e-Learning: CareFusion/Cardinal Health Situation CareFusion manufactures a series of intelligent infusion pumps used in all phases of patient care, from critical care to OR and neonatal applications. They are part of an increasingly wide ranging network of patient safety oriented devices integrated with a hospital's pharmacy, administration, and EMR infrastructure. Training on the use of these devices and the software applications that support them must be available to a variety of audiences on an as-needed basis. Actions The series of Computer Based Training programs we developed to meet CareFusion's clinical training requirements included a series of lesson based quizzes to help clinicians track their progress through the material and receive remediation as required. The modular design of these training programs allowed for periodic updates as the various software applications were upgraded. e-Learning: Welch Allyn Situation Welch Allyn manufactures thermometers and other medical equipment for front line patient care. Their products are sold worldwide, and used by clinical staff that are pressed for time in every patient interaction. Training on their new thermometers had to take multiple forms to make sure that it met the requirements of their learners - some prefer to read a User Guide, others prefer to use Computer Based Training. Actions The Computer Based Training program we developed to meet the clinical training requirements for Welch Allyn's new product line was translated into French, German and Spanish. It is modular, allowing learners to select the information they need, and to return to it for refresher training on specific procedures and settings. The CBT includes Self-Checks that test their understanding, and provides correct answers when they miss any of the items. Situation BD Pharmingen is one of the world's largest suppliers of research materials for the Biotech industry. Their staff is knowledge intensive - with hundreds of PhDs and senior level scientists managing a rapidly growing staff of recent graduates and research associates. The knowledge of these senior staff needs to be shared, so that the junior staff can grow in their positions and contribute on a long term basis to the company's growth. The best resource for training is the company's staff of senior scientists - but they are also the busiest and most expensive, and they don't always have experience in developing practical training for junior staff. Actions The Knowtes™ system provided a solution that protected the time of these senior staff while giving them a structure to develop effective training. In a series of workshops, senior staff identified topics, developed a structure for presenting them, and then built their courses. These courses were then delivered in a series of open seminars, and stored on an internal web site for reference and review.
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