All information has a natural
form that it needs to take, based on who is using it and
what they are looking for.
Web sites have hierarchy, menus,
and links. Print materials have Tables of Contents organized
around the main topics readers will be looking for. Help
systems, software programs, on-line knowledgebases, mobile and
other user interfaces need to have an organization and
based on their purpose and the natural way people will use them.
Function drives form, and if the form is well-designed,
the functional goals will be easier to achieve.